Drive specific product revenue within this client. Build strong, lasting relationships with the client as well as Adobe's internal solution business units by understanding their needs and business objectives.
Deliver strategic insights and business policy recommendations to Digital Media leadership based on financial modeling, benchmarking research, data analysis and collaboration with cross-functional teams.
Lead current state assessment of customer experience through heuristic review, customer journey mapping, analytics and segmentation analysis, ethnography and other observational quantitative customer research
Validate and debug implementation and follow through on issues until resolved.Gain an in-depth knowledge of a client's advertising platform and architecture needs, online business model, and online marketing strategy
Drive mutual understanding of Adobe's unique and transformational "experience business" capabilities and evangelize how those capabilities create long-term value for the customer across various customer business units & organizations
Acquire and maintain a working knowledge of the complete capabilities of our service offerings as well as the existing and future needs of the customer. Merge the needs of the client with the Adobe offering.
Provide insight, guidance and strategic alignment internally to customer facing teams (pre-sales, sales, account management) to support teams (marketing, training, PR, analyst relations), management teams, and partners.