TD Ameritrade is a brokerage firm based in Omaha, Nebraska. The TD stands for Toronto-Dominion, from the name of the companys parent, Toronto-Dominion Bank. Wikipedia
TD Ameritrade is a brokerage firm based in Omaha, Nebraska. The TD stands for Toronto-Dominion, from the name of the companys parent, Toronto-Dominion Bank. Wikipedia
The Senior Manager will lead the team of Vendor Management Consultants in the day-to-day operation of the TLM program and the team will also have additional program responsibilities.
Assess potential issues raised in regulatory inquiries and advise management, Compliance, and other business areas and functions on potential remediation.
Work closely to bridge the gap between Trader service teams, Investor Services, Branches, Marketing and Digital Client Experience partners to maximize adoption of Trader products, platforms, and services and to drive revenue growth.
Handling incoming advisor and client phone calls to provide operational expertise, share industry and organizational best practices, troubleshoot complex situations and resolve service issues.
Provide leadership and inspiration by identifying potential technology solutions/ concepts, or progressing existing concepts (i.e, Apple chat, Alexa skills), and creating testable assumptions, prototypes and experiments in order to identify new ways to bring value to advisors through technologies.
Show team planned velocity vs. historical velocity, to make sure targeted work can be accepted. Lead planning and road mapping discussions with Product Owner.
Provide leadership for cross-channel initiatives that address client needs, create competitive advantages, close gaps, and build continuity of experience for clients accessing through multiple digital properties or devices.
Collaborate with the process design efforts to understand the business value inherent in various technology (e.g. ICR, BPM) capabilities and determine how to apply them to particular processes to increase enterprise performance
Acts as the primary contact for advisors, handling all day-to-day communications, and provides, and often coordinates, the research and resolution of all inquiries.
Annual Report 
