Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Identifies, documents and escalates customer issues to senior resources.
Responsible for performing daily operational tasks and maintaining availability at the customer site(s); provisions solutions based on standardized procedures as outlined by the company best practice documentation.
Responsible for career development/planning, performance and pay discussions of team members; develops and executes sales engineering and/or complex specialist selling strategies and identifies opportunities for process improvements.
This individual, will work under general direction, and introduce, demonstrate, and familiarize customers with the company solutions onsite with the customers, as well as assisting them providing knowledge transfer, industry best practices and resolving issues.
Lead and mentor a team and provide mentorship to the transformation group; identify the vision and build innovative Resiliency strategies for customers; drive transformation; dive deep and be active in transforming the organization.
Responsible for executing against the annual financial plan to achieve quarterly and annual service revenue and margin targets across all channel routes to market including retail, distribution, and online.
Lead the initial setup and implementation of various security services provided by Secureworks service delivery teams; advise clients in the creation of security operations process flows and procedural documentation.
Capture, understand, and analyze system integrator partner-specific business requirements within the Oil & Gas market, and translate them into the company vision/solutions to build and maintain high level relationships.