Client Account Manager II

Windstream   •  

Rochester, NY

Industry: Telecommunications.


Less than 5 years

Posted 213 days ago

Responsibilities included but are not limited to:

  • Delivers sales management to existing customers by assessing past, present, and future customer needs; analyzing customers’ business model; and offering additional product lines to support further business.
  • Executes additional sales by understanding customer operations requirements; analyzing buying patterns; bundling relevant services; and focusing on timing and cost. 
  • Responds to customer requests by collaborating with internal business partners; coordinating with technical support; and offering assistance during product changes.
  • Maintains relationships with existing customers by following-up on a continuous basis (pre-post installation); inviting clients to conferences; and providing adaptable products for current platform.
  • Processes product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms. 
  • Responsible for pipeline management of sales opportunities in CRM including generation of accurate sales forecasts and attainment of assigned quotas.
  • Travel as required for the position and company needs

Job Requirements

Minimum Requirements: 
College degree or equivalent and 2+ years professional level job related experience (inside or direct sales experience); or 6+ years professional level equivalent related experience; or a combination of education and related professional level experience required.

Job ID:18000784