Production System Analyst

eBay   •  

Austin, TX

Industry: Technology


8 - 10 years

Posted 41 days ago

The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.


  • Manage and Lead the invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
  • Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
  • Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
  • Communicate effectively with Operations and Management when schedule adjustments and delays occur;  
  • Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
  • Perform first-level troubleshooting & coordinate resolution of production issues; Follow-up and tracking for the full resolution of the issues with implementing the Short term and long term measures.
  • Provide recommendations and guidance for performance tuning and optimization of our supporting systems;  
  • Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
  • Create and maintain documentation related to the production environment for new projects and ongoing issues;
  • Support new product rollouts by providing appropriate time window & smoke testing; Work closely with the Product teams in defining the Production rollout strategy and the smoke testing plans
  • Support and execute month-end close activities; and be involved in other ad hoc projects.

Our eBay Values & Team Culture

We are Courageous 

  • Be Bold, Confident, Nimble, Not Afraid to Take Risks

We are Driven. 

  • Relentless Focus on Customers, We Play to Win.  Deliver on Time

We are Inventive

  • Creative, Innovative, Obsessed with finding a better way

We are Our Brand

  • We Buy, Sell & Give on eBay with passion for our Brand

We are Richly Diverse

  • We value inclusion & diversity of Thought, Ideas, Talent & People

Skills/ Requirements:

  • Strong analytical skills, results-oriented and effectiveness in problem solving;
  • Excellent English communication skills;
  • Ability to author technical specifications, presentations, and other documentation;
  • Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
  • Some experience in Java is a plus;
  • Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
  • Experience on workflow scheduling package such as Automic / UC4
  • Experience and knowledge in SAP FICA/FICO is a plus.
  • Experience and knowledge in Fiserv Frontier system is a plus.
  • Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-callschedule.
  • Fluency in English is required.
  • BS +8 yrs or MS +5 yrs
  • Requisition Number R0026670